![]() We do NOT advise allowing the top cover to free fall from an open position to the closed position.įirst, ensure the cover is correctly closed by firmly pressing down on BOTH the left and right side of the top cover at the same time. These can break if the printer is mistreated. The most common cause for this issue is that the cover has not been pressed down firmly enough or that the cover latches have broken. Label GuidesīACK TO TOP The label feeds correctly but the image/print fades from left to right or right to left The images below show cover latches that are in tact. If they are broken, they will not hold the lid down firmly enough and the print head will not make contact with your labels. There should be minimal side-to-side movement but no drag.įinally, ensure the cover latches are intact. When checking that your labels are seated correctly, ensure your labels are under the label guides and that the guides are snug against the label liner (the backing) but not clamping it. Next check that your labels are seated correctly and that they are facing UP. If you are left with a black line, you have Direct Thermal labels. You can test the type of label you have by placing the label on a table (label side up) and running your fingernail or the back of a pen firmly and quickly over the label. ![]()
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